Showing 1 - 9 of 9
Is your hospitality establishment ready for the next recession?
Michael F. J. Clarke, Published on 24/09/2019
» Amid many optimistic reports of a continually growing world economy, which is always good news for the hospitality industry, there are some indicators that may signal a possible economic slowdown and recession that may already be occurring. This article presents six such indicators and how this may impact the hospitality sector. It also suggests some strategies that you can employ to help your business in the good, and even not so good times that may be ahead.
Thailand's TM30 revisited: Clarifying the confusion?
Christopher F. Bruton, Thailand Regional Forum, Published on 22/08/2019
» For our regular Human Resource Watch series, we published on 24 June 2019 details of the TM30 Immigration reporting requirements as then understood. In response to many requests we now update from currently available information.
Thailand Immigration Controls: getting tough with guests
Christopher F. Bruton, Thailand Regional Forum, Published on 24/06/2019
» Many foreigners were shocked by the 25 March 2019 enforcement of the TM30 regulations requiring reporting of location of stay of foreigners visiting, living or working in Thailand. Even more will get their shock when they learn of the consequences of failure to report, in most cases knowing nothing about the regulatory enforcement.
Ramadan in the workplace: accommodating diversity
Christopher F. Bruton, Dataconsult Ltd., Published on 27/05/2019
» The Muslim Holy Month of Ramadan is now drawing towards its close. The duration of the month depends on the lunar calendar, and therefore varies somewhat each year. The start and end of Ramadan depends upon the sighting of the moon. However, whereas in ancient times it was really necessary to be able to sight the moon in order to announce the start and end of the month, nowadays there are modern, worldwide methods of such timing, although traditional announcements are still made.
How do customers choose you – and what you can do about it
Michael F. J. Clarke – CEO & Co-founder and Scott S. Roach, PhD, Data Analyst Specialist, Kingsmen Hospitality Services, Published on 25/03/2019
» It likely comes as little surprise to any hotel manager that social media is playing an ever increasing role in consumers’ choice processes when it comes to booking a stay at a hotel. In fact, eWOM (electronic Word-of-Mouth) may play an even greater role than you may have imagined. A recent study conducted in Thailand published in the e-Review of Tourism Research states that eWOM is more effective than both advertising and promotional activities in influencing decisions about choosing a hotel. This statement has MAJOR implications for hotel managers concerned with occupancy and pricing.
Kingsmen Talks: The Importance of Service
Michael F. J. Clarke – CEO & Co-founder, Kingsmen Hospitality Services, Published on 28/01/2019
» Gone are the days when customers were happy just receiving "please" and "thank you" or getting service with a smile. Although those go into the recipe for proper etiquette, this is no longer enough. Satisfied customers are looking for a memorable experience and dynamic service where it counts.
Kingsmen Talks: The consequences of failing to understand the importance of proper hospitality training
Michael F. J. Clarke, Published on 15/10/2018
» Hospitality is changing in Thailand. More and more luxury hotels are coming, Michelin stars were awarded to selected restaurants in 2017/2018 and additional ratings are expected to be given in 2019, as fine dining and accommodations are established in other areas across Thailand. It is therefore becoming paramount for quality establishments to provide their staff with proper training in hospitality services. Most establishments compete on their food and beverage offerings or their pricing and location. We advocate adding to this competition based upon level of service.
Kingsmen to the Rescue: Fine-Turning Hospitality Training
Roman Fix in dialogue with Christopher F. Bruton, Published on 14/05/2018
» Thailand's hospitality industry is growing by leaps and bounds, already approaching 40 million annual arrivals, becoming one of the leading sectors of the economy. The main risk to continued growth is ability to train and mobilise sufficient qualified human resources to cater for the burgeoning tourist numbers. Top management can readily be sourced from overseas sources. Thailand is a highly-prized and preferred location for skilled managers. However, the middle and lower ranks of hotel, restaurant and general tourism personnel are not so easy to develop. Raw recruits are always keen to join the hospitality industries but it takes more than donning a uniform or an apron to make a service-ready hospitality professional.
What kind of leaders do Thai workers prefer?
Analysis by Christopher F. Bruton, Published on 30/04/2018
» Worldwide leading contract labour supplier Adecco Thailand recently carried out a survey among its Thailand candidates to determine what kind of leadership characteristics are most admired and preferred by Thai workers. The survey, with 2,076 respondents, identified the most preferred leadership characteristics which were: to provide equal opportunities; communicate clearly; make fair and balanced decisions; not take advantage of people; and listen to what staff have to say. Least preferred characteristics were to demand obedience and to exercise strict discipline over subordinates. Apparently what workers prefer in their workplace employment are encouragement, communication, fair-minded and democratic-style leadership.