Showing 1 - 4 of 4
Six strategies for digital growth in Southeast Asia
Asia focus, Published on 11/04/2022
» The digital economy is booming in Southeast Asia. With 350 million digital consumers, the region is set to leapfrog China, outpacing the latter with a growth rate that is 1.6 times higher and becoming the fastest-growing digital economy in Asia-Pacific.
Enabling the future
Asia focus, Pattama Kuentak, Published on 29/11/2021
» Seen in a small box on a Zoom screen, Adrian Tan could easily pass for someone in his late 20s or early 30s, but his long CV and his current position as country head for Thailand of Anchanto, a Singapore-based global software company, tell you a lot of other stories.
How oil and gas firms can thrive in a smaller profit pool
Business, Published on 22/06/2018
» Buoyancy has returned to the oil and gas industry as prices stabilise in the range of US$50 to $70 per barrel. Capital spending is rebounding and new upstream projects are being launched weekly. In previous cycles, this is about the point where executives forgot the hard-won lessons of the downturn and began to spend again, pursing growth at the cost of efficiency.
How banks can put a lid on customer call volume
Business, Published on 02/11/2015
» Customer service at retail banks often resembles an arcade game called Whac-A-Mole, in which players use a mallet to pound a plastic mole popping up from different holes. Banks launch initiatives to eliminate the 50% to 70% of calls that typically are bad or avoidable -- those generated by errors or that should go to lower-cost or higher-service channels -- only to find that the total call demand stubbornly remains high. Take out call demand here and watch new call demand pop up there.