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  • TECH

    Easy-to-use websites have flown the coop

    Life, James Hein, Published on 17/02/2016

    ยป I was trying to book a flight on the Qantas website recently and I realised that websites have become too busy. Consider the average traveller. They want to go from one place to another on a particular date, sometimes at a particular time, and most likely they want to come back again. For a single provider like Qantas this should be easy; pick the departure city and date, the return city and date, and a list of options is presented. You can try a test for yourself to see how easy this is. For example, you can't type in a date and the date picker take ages to appear, at least with my browser. There are some cute icons next to the date fields that I will never use and what used to be an easy task took three goes to get something back. The art of the clean, simple, easy-to-use website is for the most part lost and drowned in advertising and unnecessary options which makes them slow and unwieldy. There are exceptions of course.

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