TECH

When help is really a hindrance

Life, James Hein, Published on 16/12/2015

» Computer help has progressed to the point where it has become annoying. Microsoft is the master of trying to help and at least in my case, not getting it right. Users of Yahoo Mail will also know what I mean. You will be in the middle of doing something and Yahoo will refresh the inbox bumping you out of a move, a delete or some other half-completed action. Note to Yahoo, this is not helping. I can understand that Yahoo wants to get the latest emails to you as quickly as possible but I wonder how those who get lots of emails every day cope with continually being interrupted by the never-ending refresh. I can understand a drive to continually improve things but there is a point where too much help can be less than helpful, and what some consider help is a hindrance to another.