THAILAND

SYMPHONY Elevates Market Standard with End-to-End SLA 99.95% and MTTR of 3 Hrs

Published on 10/02/2025

» Bangkok — SYMPHONY Communication Public Company Limited (SYMC), a prominent telecommunication network service provider, has announced a transformative upgrade to its end-to-end Service Level Agreement (SLA), setting a new benchmark of 99.95% uptime within the telecom sector. This move guarantees reduced network downtime and positions SYMPHONY as the first in the industry to offer the guarantee of a Mean Time to Repair (MTTR) service within 3 hours.