Showing 1 - 10 of 21
Thailand's chance to match gastronomy with services
Claus Enghave, COO & Co-Founder, Kingsmen Hospitality Services, Published on 30/07/2019
» It's mindboggling that the below average level of service that is offered for Thailand's tourist gastronomic visitors in the F&B (Food and Beverage) industry is being generally accepted. Customers are getting tired from the very beginning of their experience when they are trying to make a reservation and the restaurant staff can't even communicate with them properly. This is the predominant reason behind why your reservation is often nowhere to be found when you arrive at your chosen dining establishment.
WAKE-UP! Train front-line hospitality staffers
Claus Enghave, COO & Co-Founder, Kingsmen Hospitality Services, Published on 04/06/2019
» Thailand continues being known for its wonderful cuisine. It is mindboggling that hospitality owners, investors and creators of hotels, restaurants and bars, and even catering and event companies, are not training their staff properly.
Kingsmen Talks: The Principles of Service
Kingsmen Hospitality Services, Published on 07/05/2019
» Thailand is the new destination for Gastronomic Tourists and Foodies. It is expanding by an incredible amount every year. In 2017 receipts from tourism increased to Baht 1,831 million, a whopping 85% increase compared to five years previously. The number of tourists continues to increase. Preliminary revenue figures for 2018 indicate increased expenditures to Baht 2,004 million, a 9.43% increase over the previous year. Suvarnabhumi Airport is now far exceeding its annual capacity of 45 million travellers as the Thai government pursues ways to expand that capacity to meet ever-increasing demand.
How do customers choose you – and what you can do about it
Michael F. J. Clarke – CEO & Co-founder and Scott S. Roach, PhD, Data Analyst Specialist, Kingsmen Hospitality Services, Published on 25/03/2019
» It likely comes as little surprise to any hotel manager that social media is playing an ever increasing role in consumers’ choice processes when it comes to booking a stay at a hotel. In fact, eWOM (electronic Word-of-Mouth) may play an even greater role than you may have imagined. A recent study conducted in Thailand published in the e-Review of Tourism Research states that eWOM is more effective than both advertising and promotional activities in influencing decisions about choosing a hotel. This statement has MAJOR implications for hotel managers concerned with occupancy and pricing.
Kingsmen Talks: The Importance of Service
Michael F. J. Clarke – CEO & Co-founder, Kingsmen Hospitality Services, Published on 28/01/2019
» Gone are the days when customers were happy just receiving "please" and "thank you" or getting service with a smile. Although those go into the recipe for proper etiquette, this is no longer enough. Satisfied customers are looking for a memorable experience and dynamic service where it counts.
Hospitality industry training in the digital age: Quality the watchword
Roman Fix with the assistance of Dr. Scott Roach, Kingsmen Hospitality Services, Published on 11/12/2018
» There are plenty of reasons why people pick a hospitality venue, its location, cuisine: décor or any of a dozen other factors. However, there is one main reason why people choose to come back again and again: quality. You may have all of the other factors going in your favour, but if the quality is not there, the customers won't be there either. This week's topic is data, and how data can lead to better quality.
Myanmar court charges Reuters reporters under Official Secrets Act
Wire Services, Published on 09/07/2018
» YANGON: Two Reuters reporters accused of breaking Myanmar's draconian secrecy law during their reporting of the Rohingya crisis must face trial, a judge ruled Monday, for an offence that carries up to 14 years in jail.
UN, Amnesty rip Myanmar for discrimination, 'crimes against humanity'
Wire Services, Published on 27/06/2018
» GENEVA: The United Nations human rights investigator on Myanmar called on the government on Wednesday to "dismantle the system of discrimination" against the Muslim Rohingya minority and to restore their rights to citizenship and property.
Injured former Cambodian PM in Bangkok for treatment
Wire Services, Published on 18/06/2018
» PHNOM PENH: A Cambodian prince who was a candidate in upcoming general elections was transferred early Monday to a hospital in Bangkok after being injured in a road crash that killed his wife, said a fellow politician and a Cambodian news agency. He was expected to recover.
Japan picks up pieces after earthquake shakes Osaka
Wire Services, Published on 18/06/2018
» TOKYO: At least three people were killed, including a nine-year-old girl, and more than 200 injured when a strong quake rocked Japan's second city of Osaka during Monday's morning rush hour.