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How innovation affects financial performance
Business, Detlef Reis, Published on 17/08/2017
» Does innovation really deliver tangible financial results to a company? Do investments in innovation yield a positive return? Does innovation pay? And if yes, how much positive impact does it have on financial performance?
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Do you feel your customers' pain?
Business, Detlef Reis, Published on 17/01/2013
» 'In the middle of difficulty lies opportunity," said Albert Einstein, and the world gives us plenty of opportunities. Recently, a very annoying situation on a flight to Europe gave me the opportunity to think about the rising importance of empathic design. Dealing successfully with your customers' annoyances requires adopting what we at my company call the "empathic point of view" (empathic POV).
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