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Search Result for “customer relationship management”

Showing 1 - 10 of 77

BUSINESS

CP, NTT Docomo unite on marketing

Business, Komsan Tortermvasana, Published on 25/04/2026

» NTT Docomo Global, a subsidiary of Japan's leading mobile and digital services provider NTT Docomo, is partnering with Charoen Pokphand (CP) Group's Ascend Commerce to outline their collaboration on marketing solutions in Thailand via the Amaze super-app.

BUSINESS

Salesforce sees rising shift towards agentic enterprises

Business, Suchit Leesa-nguansuk, Published on 16/04/2026

» Businesses are accelerating their transformation to "agentic enterprises" to drive stronger outcomes, enhance competitiveness and productivity, and deliver better customer experiences amid a volatile economic environment, according to artificial intelligence (AI)-based customer relationship management firm Salesforce.

BUSINESS

Chat commerce takes off on Line

Business, Suchit Leesa-nguansuk, Published on 11/03/2026

» Line Thailand is seeing rapid uptake of "chat commerce" among small and medium-sized enterprises (SMEs) as businesses seek to diversify sales channels and reduce reliance on e-marketplaces as they raise commission fees.

BUSINESS

Dell sets out major AI advances in 2026

Business, Suchit Leesa-nguansuk, Published on 22/12/2025

» Agentic artificial intelligence (AI), sovereign AI, and stronger governance frameworks, coupled with measurable business outcomes, will be the defining AI trends in 2026, according to Dell Technologies.

BUSINESS

SEALECT Targets Strong 2026 Growth with Smart Protein 

Published on 12/12/2025

» A major growth initiative is underway to elevate SEALECT, Thailand’s No.1 canned tuna brand, as Thai Union Group PCL (TU), a global seafood leader, strengthens the brand’s role as the country’s provider of “Smart Protein for All”. With a firm target of increasing sales by 10% in 2026 to 836 million baht, up from an expected 760 million baht this year, SEALECT is advancing at twice the pace of Thailand’s broader food industry. The brand continues to reinforce its dominant position, holding a 57.5% market share. 

BUSINESS

Online sellers hit by large increases in fees

Business, Suchit Leesa-nguansuk, Published on 30/09/2025

» Shopee, Lazada and TikTok Shop have all raised their sales transaction fees and introduced additional service charges, leading to higher costs for merchants.

BUSINESS

Real-world AI projects and the bottom line

Business, Bancha Dhammarungruang, Published on 18/09/2025

» While artificial intelligence (AI) dominates headlines, the majority of Thai businesses have yet to see it make a tangible difference to their bottom line.

BUSINESS

Central Pattana in tie-up with Fazaa Card

Business, Published on 25/07/2025

» Central Pattana Plc (CPN), a leading real estate developer and the operator of Central shopping centres nationwide, has announced a major collaboration with Fazaa Card, the largest national CRM programme in the United Arab Emirates (UAE), to offer privileges to wealthy Emiratis.

BUSINESS

Thailand Post trusts network in virtual banking proposal

Business, Somruedi Banchongduang, Published on 17/04/2025

» Thailand Post plans to leverage its strong network and the expertise of its delivery staff, who have access to underserved and unserved communities across the country, to support its consortium in securing a virtual bank licence.

BUSINESS

Keys to connecting with Gen Z consumers revealed

Business, Suchit Leesa-nguansuk, Published on 17/04/2025

» Gen Z's spending worldwide is estimated to tally US$9 trillion by 2034, higher than any other generational group.