Showing 1 - 8 of 8
Is Thailand facing a labour shortage in the hospitality & tourism industry?
Published on 21/12/2021
» Over 3 million jobs have been lost in the hospitality & tourism sector in Thailand since the outbreak of Covid-19 in March 2019.
Thailand's F&B brand and price management: Secrets of success in an over stocked hospitality market
Published on 15/10/2019
» More and more nightlife establishments are opening up every year, meaning the amount of competition is increasing dramatically. In Thailand alone, the number of nightlife establishments that were opened or relaunched grew by a total of 9.1 percent from 2012 to 2017, bringing the total amount to just under 9,000.
Is your hospitality establishment ready for the next recession?
Published on 24/09/2019
» Amid many optimistic reports of a continually growing world economy, which is always good news for the hospitality industry, there are some indicators that may signal a possible economic slowdown and recession that may already be occurring. This article presents six such indicators and how this may impact the hospitality sector. It also suggests some strategies that you can employ to help your business in the good, and even not so good times that may be ahead.
Doubleplusgood?
News, Postbag, Published on 22/06/2019
» Re: "Orwellian Thailand", (PostBag, June 20).
How do customers choose you – and what you can do about it
Published on 25/03/2019
» It likely comes as little surprise to any hotel manager that social media is playing an ever increasing role in consumers’ choice processes when it comes to booking a stay at a hotel. In fact, eWOM (electronic Word-of-Mouth) may play an even greater role than you may have imagined. A recent study conducted in Thailand published in the e-Review of Tourism Research states that eWOM is more effective than both advertising and promotional activities in influencing decisions about choosing a hotel. This statement has MAJOR implications for hotel managers concerned with occupancy and pricing.
Kingsmen Talks: The Importance of Service
Published on 28/01/2019
» Gone are the days when customers were happy just receiving "please" and "thank you" or getting service with a smile. Although those go into the recipe for proper etiquette, this is no longer enough. Satisfied customers are looking for a memorable experience and dynamic service where it counts.
Kingsmen Talks: The consequences of failing to understand the importance of proper hospitality training
Published on 15/10/2018
» Hospitality is changing in Thailand. More and more luxury hotels are coming, Michelin stars were awarded to selected restaurants in 2017/2018 and additional ratings are expected to be given in 2019, as fine dining and accommodations are established in other areas across Thailand. It is therefore becoming paramount for quality establishments to provide their staff with proper training in hospitality services. Most establishments compete on their food and beverage offerings or their pricing and location. We advocate adding to this competition based upon level of service.
Sri Lanka breathe fresh life into series
Sports, Published on 07/03/2012
» ADELAIDE : Sri Lanka blazed to an emphatic eight-wicket victory over Australia at the Adelaide Oval yesterday to take the tri one-day international series to a decider.