Showing 1 - 3 of 3
Adapting your operating model to win customers
Business, Published on 18/04/2015
» Virtually every large company says it is becoming more customer-focused. Yet many cannot truly delight customers because their operating model — how they organise and operate resources to execute the strategy — gets in the way.
Motivate employees with values, not red tape
Business, Published on 17/04/2015
» Which document does more to advance the well-being of ordinary Americans — the Constitution or the Internal Revenue Code? We realise it's not a completely fair comparison, as the documents serve different purposes. But as a thought exercise, which would you prefer to govern your working life?
When weak operating models happen to good strategy
Business, Published on 02/04/2015
» Great strategy with poor execution often leads nowhere. A company may lack certain key capabilities to execute the strategy. A constant swirl of revision may hold back decision making. Product or geographical complexity may have outrun the organisation's ability to keep pace.