FILTER RESULTS
FILTER RESULTS
close.svg
Search Result for “customer-centric insurance”

Showing 1 - 10 of 18

LIFE

How YouTube fails its creators

Life, James Hein, Published on 08/04/2026

» YouTube is failing in customer protection, especially in certain categories. As a case study, consider YouTuber Davie504. Unless you are a bass player or interested in bass lines, you probably haven't heard of him. He spends time practising and demonstrating bass playing in a proficient and sometimes amusing fashion. He is unassuming and obviously works hard to present good content. In general, if you are playing any musical selection in a teaching presentation, particularly if you are playing it yourself, or if the section is short and not the full song, then this should be all covered by "fair use". Enter the music industry. When you think about overbearing corporate control, this is the perfect example. Within this, some artists are worse than others, with the absolute worst being whomever represents The Eagles.

LIFE

Online Safety Act is a bad joke

Life, James Hein, Published on 13/08/2025

» The UK now has their Online Safety Act (OSA) and Australia is blindly following in their footsteps. In the UK it didn't take very long for the tech aware under-18s to bypass all the rules and regain access to adult content. Think about it, if China can't completely block everything do you think the UK had any chance? There were some creative solutions but the most common was a simple Virtual Private Network (VPN). In related news, some VPN companies reported a 1,400% increase in sign-ups since the OSA came into force.

LIFE

Hey influencers, nobody likes you

Life, James Hein, Published on 30/07/2025

» I was recently at Stonehenge in the United Kingdom. Apart from the historical significance, it is a huge tourist site. As you might expect there are rules, ropes to indicate boundaries and a well-run system. Enter the Influencer. She was the classic example, with friends, attitude and the only one who crossed the ropes to get that special picture.

LIFE

The entitlement epidemic rages

Life, James Hein, Published on 16/07/2025

» I was recently at Stonehenge in the United Kingdom. Besides the historical significance, it is a huge tourist site. As you might expect, there are rules, ropes to indicate boundaries and a well-run system. Enter the influencer. She was the classic example, with friends, the attitude and the only one who crossed the ropes to get that special picture. The current set of typically self-declared influencers come with a sense of entitlement that is almost scary.

LIFE

LLMs are left-leaning models

Life, James Hein, Published on 07/05/2025

» A while back I wrote about the political bias in Large Language Models (LLMs). Since then the models have evolved and David Rozado has conducted more recent tests based on four of the popular political orientation tests. Using the Political Compass, Political Spectrum, Political Correctness and Eysenck tests, he worked with xAI Grok 3 beta, Google's Gemini 2.5 pro, Deepseek V3, OpenAI GPT 4.1 and Meta's Llama 4 Maverick. In all but one of the tests Grok 3 was closest to the centre, and on average was the clear leader. All the models were still located in the Left Libertarian quadrant, with Grok just sneaking into a more Conservative area with the Eysenck test. These tests are of course but one way to measure the political leanings of any LLM. Overall however, it does still indicate the left-leaning bias in all models tested so far. If you want to see more details, you can visit David Rozado's substack.

LIFE

Is your internet speed too slow?

Life, James Hein, Published on 09/04/2025

» How important is a good internet connection? This is one of those how long is a piece of string or what computer should I get questions. Back in the day, it was a huge jump from zero bits per second to a 2400 Baud modem. People and businesses were willing to pay a large sum to get connected because it opened up a new world of possibilities, ranging from not needing to go to the library as often and being able to sell and market products online. When and how often you paid for the next upgrade depended on your use case and the capabilities it provided. The next major jumps in speed were 4800, 9600 and 14400bps and everyone jumped to one of these as a next step. During this period, the mid 90s, the T1 at 1.544Mbps was the imaginary godlike speed we all dreamed about but didn't have money to afford. That speed provided real time video conference calls and was limited to government and large business concerns that typically involved a dedicated screening room. This was also when the concept of data compression started to gain popularity as you could send more with less bits.

LIFE

A new low in online scams

Life, James Hein, Published on 17/07/2024

» According to the Australia's Competition and Consumer Commission (ACCC), scammers are now targeting scam victims with fake offers to help them recover from scams. The con is to use information from those scammed in the past and approach these people with an offer to recover the funds they have lost for, of course, an up-front fee.

LIFE

What is an AI PC?

Life, James Hein, Published on 19/06/2024

» Last week I suggested that you would need something like a PC to run deep AI on your device. At Taiwan's recent Computex, there was the claim that they will sell tens of millions of "AI PCs". The problem is that the definition of an AI PC and what specs it needs is still vague.

LIFE

AI is the new marketing buzzword

Life, James Hein, Published on 08/11/2023

» Some readers will remember back a decade or three when the big term was "turbo". Everything was turbo something. Turbo speed, turbo clearing, turbo graphics and so on. Today, the equivalent term is AI. I saw an advertisement recently for glasses described as AI technology that adapts to your sight. It was a regular lens with some design elements, perhaps from an AI, perhaps not, with claims of predictive focus. Rubbish. There was no inherent active or dynamic AI technology in the lenses to back up this claim and I don't think such a technology at that level is even available at any price in the current time. The same goes for many other claims preceded or appended by the AI moniker. Like turbo, it is the current marketing buzzword and since many don't understand it and what the current engineering and technological limitations are in 2023, it has become part of the mindscape.

LIFE

What would you do without internet?

Life, James Hein, Published on 12/04/2023

» India recently blocked all internet, phone and SMS access to the state of Punjab for four to five days as they search for a Sikh separatist. I had a friend who was there at the time and they told me how eerie it was to see no one on a phone for a few days. Someone would occasionally pull out the phone to see if service had returned but apart from that, there were no people talking loudly on phones in restaurants or on public transport. This impacted 27 million people, which is more than the population of Australia.