BUSINESS

‘Lean’ redefined to create customer value

Business, Kanishka Ghosh, Published on 09/04/2014

» When you think “lean”, what typically comes to mind are tools for eliminating waste in a manufacturing process. For example, kaizen (improvement) workshops, where frontline workers solve complex problems; kanban, the scheduling system for just-in-time production; and the andon cord, which, when pulled by any worker, causes a production line to stop.