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Path to happy customers
Asia focus, Tanyatorn Tongwaranan, Published on 22/07/2019
» "The customer is always right" is an expression businesses have lived by for generations. In the digital age, one could expand the assertion to state that the customer is not only right but smarter, better informed and more demanding than ever before.
Mixed fortunes abroad
Asia focus, Tanyatorn Tongwaranan, Published on 18/05/2015
» When 30 Thai workers showed up at Suvarnabhumi Airport one evening last week, they were expecting to receive plane tickets for Australia where high-paying jobs picking grapes awaited them.