Showing 1 - 5 of 5
Path to happy customers
Asia focus, Tanyatorn Tongwaranan, Published on 22/07/2019
» "The customer is always right" is an expression businesses have lived by for generations. In the digital age, one could expand the assertion to state that the customer is not only right but smarter, better informed and more demanding than ever before.
Economic impact of aviation certain to rise
Asia focus, Tanyatorn Tongwaranan, Published on 11/05/2015
» The aviation industry makes a major contribution to the economy of Southeast Asia and that contribution will continue to grow as the region's skies open up, say industry experts.
The open skies challenge
Asia focus, Tanyatorn Tongwaranan, Published on 11/05/2015
» Asean officially declared its skies open on Jan 1 this year, a year ahead of the formation of the broader Asean Economic Community. But the reality on the ground — or in the air in this case — does not yet match the rhetoric about a fully liberalised aviation market.
Up in the air
Asia focus, Tanyatorn Tongwaranan, Published on 11/05/2015
» The rapid growth of the aviation industry in Southeast Asia has brought with it an urgent need to improve civil aviation regulations and develop regional safety practices that meet global standards.
First-class fail
Asia focus, Tanyatorn Tongwaranan, Published on 06/04/2015
» With the high season for travel about to start, thousands of Thai people have booked flights for holiday getaways. For the vast majority who will be flying economy class, air travel is something to be endured, a quick means of getting from A to B — assuming your flight is on time and you don't have to spend hours sitting on the floor of an airport terminal.