BUSINESS

Building a customer-centric supply chain

Business, Chris Catto-Smith, Published on 02/12/2015

» One of the bigger challenges I face in supply chain consulting is changing the attitude of decision-makers from being adversarial to collaborative in their relationships with trading partners and service providers. It's like swimming against the current of a river in which hard bargaining and squeezing is ingrained in Asian business DNA. This is fortunate in a way, because if business executives could figure out for themselves that collaboration can bring huge savings in total supply chain costs, I would be out of a job.