Showing 1-2 of 2 results
-
13 Reasons Why star Tommy Dorfman embodies Fendi
Life, Published on 22/06/2017
» Millennials were the real headliners in the week of previews for spring/summer 2018 menswear in Milan, as brands seek to connect with next-generation consumers.
-
How banks can put a lid on customer call volume
Business, Published on 02/11/2015
» Customer service at retail banks often resembles an arcade game called Whac-A-Mole, in which players use a mallet to pound a plastic mole popping up from different holes. Banks launch initiatives to eliminate the 50% to 70% of calls that typically are bad or avoidable -- those generated by errors or that should go to lower-cost or higher-service channels -- only to find that the total call demand stubbornly remains high. Take out call demand here and watch new call demand pop up there.
Your recent history
-
Recently searched
-
Recently viewed links